FAQ

We currently accept the following payment methods: 

1. Credit Cards (Visa, Mastercard, Discover, and American Express)
2. Debit Cards
3. PayPal

No, you may only use one discount per order. 

After placing your order, you will receive an email with a link to a page to track your order. 

Alternatively, you can log in to your orcasmount.com account and track your from the Order History page.

If you need to change your order please email info@orcamount.com right away, the window of time between when an order is placed and when it is processed is very small but we’ll do our best to make any changes.

If your order has already been processed to ship, we will be unable to cancel your order. But do not worry! You are more than welcome to return the package to us within 30 days of purchase for a full product refund. When the package arrives, please either reject the package, or mark the unopened package as "Return to Sender" and drop it off at a local post office. This will return the package back to us.

Yes, the billing address has to exactly match your credit card billing address. 

If you think that your package is lost or delayed, please email info@orcasmount.com with your order number, and we will review the information to see how we can best assist you.

In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team:

1. Check with your neighbors, building management, or security to see if they may have received it on your behalf.

2. Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.

If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. 

Please email info@orcasmount.com right away, the window of time between when an order is placed and when it is processed is very small but we’ll do our best to make any changes.

If your order has already been processed for shipment or is already in transit, we, unfortunately, are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. 

If you are unable to receive your package please email info@orcasmount.com

Please be aware that the Black Friday / Christmas period is an extremely busy time of year for our warehouses and couriers, so dispatches & deliveries may take slightly longer than usual. We're doing everything we can to get orders shipped quickly, and we really appreciate your patience!

We aim to dispatch all orders within 1 business day. Express services will be prioritised. Once your order has dispatched, you will receive a dispatch confirmation email containing a tracking link. The subject line of this email is "Your Mous Order Has Left The Warehouse". 

The day that your order is dispatched is 'Day 0', and it should then arrive within the business-day timeframe provided for your chosen shipping option at checkout.

Pre-orders will be dispatched from the date stated on the relevant product page. Please note that it can take up to 1 business day for pre-orders to dispatch from this date, based on the shipping method selected.

The easiest way to track your order is by clicking the 'Track Your Order' button on the dispatch confirmation email you will have received if your order has already shipped. The subject line of this email is "Your Mous Order Has Left The Warehouse".

Please note that the tracking details can take up to 24 hours to activate after dispatch - your order is probably already on its way but the systems sometimes take a little longer to catch up!